Policies

Privacy Policy

PRIVACY AND DATA PROTECTION POLICY.

Last modified: December 2024

The Privacy Policy is part of the General Conditions that govern the Page www.lostserigrafia.com together with the Cookies Policy and the Legal Notice.

Abraham García Rodriguez reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it each time you access the Website.

Who is responsible for the processing of your personal data?
The data that is collected or that you voluntarily provide to us through the Website, either by browsing it, as well as all those that you may provide to us in the contact forms, via email or by telephone, will be collected and processed by the Data Controller, whose details are indicated below:

Abraham García Rodriguez
Mestre Joan Corrales 107, 08950 Esplugues de Llobregat, (Catalonia) Spain
XXX XX XX XX
www.lostserigrafia.com
info@lostserigrafia.com

For what purposes will we process your personal data?
• Respond to your queries, requests or petitions.
• Manage the requested service, respond to your request, or process your petition.
• Information by electronic means, relating to your request.
• Commercial or event information by electronic means, provided that there is express authorization.
• Conduct analysis and improvements to the Web, our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?
Acceptance and consent of the interested party: in those cases where, in order to make a request, it is necessary to fill out a form and click on the send button, doing so will necessarily imply that the interested party has been informed and has expressly given his or her consent to the content of the clause attached to said form or acceptance of the privacy policy.

To whom will we communicate your data?
Your data will not be transferred to third parties except under legal obligation.

How long will we store your data?
Personal data will be kept as long as the relationship with the Controller is maintained. At the end of the same, the personal data processed for each of the purposes indicated will be kept for the legally established periods or for the period that a judge or court may require them to do so, taking into account the statute of limitations for legal actions. The data processed will be kept as long as the legal periods mentioned above do not expire, if there is a legal obligation to maintain them, or if there is no such legal period, until the interested party requests their deletion or revokes the consent granted.

What are your rights?
• Namely, whether or not we are processing your data.
• To access your personal data.
• To request rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case they will only be kept in accordance with current regulations.
• To carry your data, which will be provided to you in a structured, commonly used or machine-readable format.
• To file a complaint with the Data Protection Officer (where applicable) or with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not attended to you correctly.
• To revoke consent for each specific purpose, without affecting the legality of the processing based on express consent.

How can you exercise your rights?
We inform you that you may exercise your rights of access, rectification, deletion and opposition by writing to the Data Protection Officer, together with a photocopy of your ID, at the following address:
Mestre Joan Corrales 107, 08950 Esplugues de Llobregat, (Catalonia) Spain
In certain cases, the interested party may request that the processing of their data be limited, in which case we will only retain them in accordance with current regulations.

To stop receiving our newsletter, you can unsubscribe from this link.

In certain cases, you can exercise your right to data portability, which will be delivered in a structured, commonly used or machine-readable format to you or the new data controller you designate.
You have the right to revoke consent at any time for any of the processing for which you have given it.

The interested party or their representative is informed that they may file a claim with the Spanish Data Protection Agency if they consider that the exercise of their rights has not been adequately addressed.

Abraham García Rodriguez may contain links or allow you to interact with independent third-party services (“Third Party Services”). Access to Third Party Services is provided solely as a convenience to you. Third Party Services are not under the control of Abraham García Rodriguez. Abraham García Rodriguez does not necessarily endorse the content, advertising, products, services or other materials on or available from such Third Party Services. Your use of Third Party Services may be subject to the third party provider’s terms and conditions.

COOKIE RESERVATION

Abraham García Rodriguez reserves the right to use cookies when users browse its website for technical purposes and to facilitate, improve and personalize navigation for users. Abraham García Rodriguez informs that cookies are associated with the anonymous user and his/her computer, so when the user visits the website again, the cookies are read to identify said user and establish his/her browsing preferences.

However, the user has the option to configure the options of his browser so that he is informed of the reception of cookies, and may, if he deems it appropriate, prevent them from being installed on his terminal. However, to access the Abraham García Rodriguez website, the installation of cookies is not mandatory.

GENERAL CONDITIONS OF PURCHASE

You can consult the general conditions of purchase, returns and/or cancellations from this link

Cookie Policy

INFORMATION ABOUT COOKIES

The purpose of this cookie policy is to provide clear and precise information about the cookies used on our website.

WHAT ARE COOKIES?

Cookies and other similar technologies such as local shared objects, flash cookies or pixels are tools used by Web servers to store and retrieve information about their visitors, as well as to ensure the correct functioning of the site.

COOKIES USED ON THIS WEBSITE

This website uses its own session cookies for technical purposes (those that allow the user to navigate through the website and use the different options and services that exist therein) and those necessary for the provision of services expressly requested by the user. Cookies are also not used to collect personal data from the interested party without their knowledge or to transfer them to third parties.

The portal owned by Abraham García Rodriguez may contain links to third-party websites whose privacy policies are not related to those of Abraham García Rodriguez By accessing such websites, the interested party may decide whether to accept their privacy and cookie policies.

GOOGLE ANALYTICS COOKIES

We use the services of Google Analytics, a web analysis tool managed by Google, a service provider located in the United States, a country that does not enjoy a level of privacy equivalent to that of Europe. Therefore, in this case, international transfers to Google are covered by the corresponding Standard Contractual Clauses approved by the European Commission. For more information on the use of personal data by Google Analytics services, you can access here.

CookieTypeSupplierObjetivesDurationFunction
_gatThird party cookieGoogle AnalyticsAnalysis or measurement1 minuteUsed to limit the percentage of requests. Contains an identifier to differentiate between different tracking objects created in the session.
_gidThird party cookieGoogle Analytics)Analysis or measurement2 years and 1 dayUsed to distinguish users.

HOW TO SET COOKIE PRIVACY PREFERENCES IN YOUR BROWSER

You can allow, block or delete cookies from the browser you use. The following links provide information on how to configure cookies in common browsers:

Google Chrome
Mozilla Firefox
Microsoft Edge
Safari desktop
Safari
Chrome for Android

We inform you that some features of the content of our platforms are only available if you allow the installation of Cookies in your browser. If you decide not to accept or block certain cookies, this may affect the correct normal functioning of the website or prevent access to some functionalities of the same or other third-party websites.

General conditions of purchase

These General Conditions of Purchase and the Privacy Policy regulate the use of the website www.lostserigrafia.com (hereinafter “the Website”) of which Abraham García Rodriguez is the owner.

The use of the purchasing services by the customer presupposes, in any case, the adhesion to the General Conditions of Purchase, in full and without any reservations, according to the version published at the time of making the relevant transaction. Consequently, it is recommended that the customer reads these General Conditions carefully before making any purchase. The user declares to be of legal age and to have sufficient legal capacity to be bound by these General Conditions.

The items offered on this website are original, and Abraham García Rodriguez is the official distributor of our brands and products that it sells. Thus, the items that appear in the online store are the same ones that you can find in our sales points.

Abraham García Rodriguez reserves the right to update, modify or delete the commercial offer contained in the Web page at any time and unilaterally, which may affect prices, promotions, products and commercial offers. These modifications will not affect contracts already made, understood as those that have been confirmed by Abraham García Rodriguez.

For any clarification or query, please do not hesitate to contact us using the following form

SCOPE OF THE CONTRACT

These General Conditions of Purchase apply to the sale of all products advertised by Abraham García Rodriguez through its website.

HOW TO BUY

The user of the website may browse the Abraham García Rodriguez web store and fill the shopping cart without having to register. Only to complete the purchase will it be essential to provide the mandatory data to access the order shipping details.

To find the item you want, you can browse through all the sections of our website. By clicking on any of the sections you will find a wide variety of items, their description, available sizes and their corresponding price. If you are looking for a specific item, you can find it using the different search options, either by entering any text or, if you prefer, by brand, using the drop-down list. However, if you still cannot find what you are looking for, we would ask you to contact us and we will do everything possible to get the product you need to you as soon as possible.

Once you have selected the item you want, you only need to click on the “ADD TO CART” button. When you add a product to your shopping cart, you will automatically be able to see the status of your completed bag. At that point, you can choose between continuing shopping or processing your order. If you continue shopping, you will always have the shopping bag visible in the upper right-hand corner of the screen. By clicking on it, you will be able to view all the contents of the shopping bag and even modify it.

Once you have selected the items you wish to purchase and provided the necessary data for their delivery, you will access a form with all the information on the delivery and payment options. Once a Purchase Order has been received, www.lostserigrafia.com will immediately send a confirmation of the purchase to the email address indicated in the Purchase Order.

In the field of promotions and gifts with purchase, Abraham García Rodriguez reserves the right to cancel or annul said promotion or gift at any time. In the specific case of gifts with purchase, they will be delivered based on the stock of said gift. In addition, a maximum of one gift will be delivered per customer, understanding a customer to be a natural/legal person or a specific delivery address.

PRICE AND PAYMENT METHOD

The applicable prices are those indicated on the website on the date of purchase. The prices mentioned include VAT (Value Added Tax). Shipping costs are free for any order equal to or greater than €20.

SHIPPING PRICESPENINSULABALEARICSFor purchases equal to or greater than €60
 3,95€4,95€Free.

Abraham García Rodriguez reserves the right to update the information contained on the website without prior notice to users. However, in accordance with the provisions of Law 37/1992, of 28 December, regulating this tax, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which he acts (businessman or individual). Consequently, the final price in some cases may vary from that stated on the website.

Payments can be made with:

  • Debit or Credit Card (VISA or MASTERCARD): If you select this payment method, you will be taken directly to our virtual POS terminal, in order to guarantee total payment security.
  • Bizum: If you select this payment method, you will be taken directly to the official Bizum website, in order to guarantee the total security of the payment.
  • Paypal: If you select this payment method, you will only need to confirm your Paypal account for immediate payment.
  • Sequra split payment: If you select this payment method, you can split the total amount of the order into 3, 6 or 12 instalments. This service is offered and managed by Sequra (www.sequra.es), for Abraham García Rodriguez and only for web orders.

Abraham García Rodriguez has the necessary resources to guarantee the security of your purchases and your data. The information relating to your order, and especially online payment by bank card, is protected. The entire transaction is carried out from a secure server, using TLS (Transport Layer Security) security technology, and your card number will appear encrypted.

TAX FREE

The TAX Free service is currently not available for orders placed online.

DELIVERY

Delivery will be made to the address provided by the customer on a working day and during office hours, which may be different from your usual residence, and may be sent to your workplace or even to a third party to whom you wish to give a gift. We currently send your orders to any location in Spain, except the Canary Islands, Ceuta and Melilla.

The delivery time indicated on the website is merely indicative, as it will depend on availability. However, Abraham García Rodriguez will take the necessary measures to ensure that delivery times are met and occur within the indicated period.

Orders placed on working days, provided there is stock available, will be received within 48-72 hours, depending on the time of purchase. For these purposes, working days will be understood as Monday to Friday, counting from the time the order is sent.

As soon as we have prepared the order, we will send you an email informing you of the shipment number so that you can track it through the carrier’s website.

The risk of loss or deterioration of the purchased goods will be transferred to the Customer from the moment of delivery of the product and its physical possession.

You expressly authorize us to issue an invoice in electronic format, although you may indicate at any time your desire to receive an invoice in paper format, by email through our contact form.

WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days from the date of receipt of the products, without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party, indicated by you, other than the carrier, acquired physical possession of the products. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to Abraham García Rodriguez (such as a letter sent by post or from the Abraham García Rodriguez online store, accessing this link, with your username and password).

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal deadline expires.

Postal MailEmail
Abraham García Rodriguez
Mestre Joan Corrales 107, 08950 Esplugues de Llobregat, (Catalonia) Spain		Contact Form

Model withdrawal form: (You should only complete and send this form if you wish to withdraw from the contract)
Please remember to indicate the following information:

– Order number
– Items you wish to return
– Full name
– Address
– Date
– Signature

The right of withdrawal cannot be exercised on those products which, for reasons of health or hygiene, are delivered sealed and which are not suitable for return if they are unsealed or have been removed from their packaging, such as masks, toothbrushes, hairbrushes, underwear, make-up products, sexual wellness products, etc.

The right of withdrawal will not be accepted when the item being returned is not exactly the one purchased, has been unsealed after delivery, is not in perfect condition and has been opened or used, except when the purchased product has some type of defect or flaw.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund the payments received from you without undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.

We may withhold reimbursement until we have received the products back.

At the time of the return request, you may indicate how you wish to return or deliver the products to us. You have the following options: (1) in one of our physical stores (Abraham García Rodriguez) or (2) through the courier company through which we delivered your order; without any undue delay and, in any case, no later than within 30 calendar days from the date on which you notify us of your decision to withdraw from the contract.

You must assume the direct cost of returning the products, that is, the shipping costs will be borne by the customer (€3.95 for the Peninsula and €4.95 for the Balearic Islands) in the event that the option of home collection through the courier company has been chosen.

Requirements

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to Abraham García Rodriguez (such as a letter sent by post or from the Abraham García Rodriguez online store, accessing this link, with your username and password).

It is essential that the products to be returned are in perfect condition, with all their accessories and original packaging, otherwise the goods will suffer a depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in the RDL 1/2007, the return of those products configured to measure (personalized) will not be accepted.

You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If there is a Gift for Purchase in the order, it must be returned in order to accept the withdrawal.

Once the merchandise has been received and its condition has been checked, the corresponding amount will be paid using the payment method used in the order and, in any case, no later than 30 calendar days from the date.

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide our clients with the following link which allows access to the European Union’s online dispute resolution platform.

BROKEN, DEFECTIVE OR ERRONEOUS PRODUCTS

If you notice that the packaging has been tampered with or damaged upon delivery of an order, you must note the reason and the customer’s signature on the carrier’s delivery note.

If you receive a product with a factory defect, flaw or that is incorrect, you have 7 days from receipt of the order to return it, provided that you notify us within 48 hours of receiving the order through our contact form.

All communications and claims can be made via email info@lostserigrafia.com, by calling Customer Service at 960 021 260 or by written communication to the registered office of Abraham García Rodriguez, Mestre Joan Corrales 107, 08950 Esplugues de Llobregat, (Catalonia) Spain

It is essential that you send us a high-resolution photo of the broken, defective or incorrect item and keep said item in order to process said return, as well as a photo of the original packaging, Abraham García Rodriguez packaging, which you must also keep. We will indicate the procedure to follow to proceed with your return. Likewise, and as in the previous section regarding withdrawal, the merchandise received must be in its original packaging, in perfect condition, and with a copy proving the purchase.

If there are any gifts purchased in the order, they must be returned in order for the return to be accepted.

In accordance with current legislation, all products purchased through this website have a three-year warranty period from the delivery of the product.

Once the merchandise has been received and its condition has been checked, the corresponding amount will be paid using the payment method used in the order.

Devolutions and Refunds Policy

Devolutions

100% Satisfaction Guarantee. We are committed to providing the highest standards and your satisfaction is our priority. That is why we offer only quality products with quality ingredients. However, if you are not satisfied with the quality of our products, please feel free to contact us. We are always here to help you in any way possible.

After contacting us, you will be provided with an authorized return number. You have up to 30 days to make your return. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons other than our error is not returnable.

Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and/or credit if you so desire. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company – it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is issued.
If you’ve done all of this and you still have not received your refund yet, contact us

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Accessibility Statement

Updated: Dec. 05, 2024

Abraham García Rodriguez has undertaken to make its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector (hereinafter, Royal Decree 1112/2018, of September 7).

This accessibility statement applies to the Abraham García Rodriguez website (subdomains of this website will have their own accessibility statements).

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and lack of compliance with the aspects indicated below.

CONTENT NOT ACCESSIBLE

The content below is not accessible for the following reasons:

  • Non-compliance with RD 1112/2018:
  • There may be content on the website in other languages where the language change is not correctly labeled.
  • In some cases, content overlap may occur.
  • There are PDF documents with accessibility problems
  • Disproportionate burden:

Not applicable.

  • Content does not fall within the scope of applicable legislation:

Not applicable.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on December 05, 2024.

The method used for this declaration has been a self-assessment carried out by the digitizing agent with the support of External Tools.

Last revised declaration: December 05, 2024.

OBSERVATIONS AND CONTACT INFORMATION

Communications on accessibility requirements

You can make communications about accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

  • Report any potential breach by this website
  • Transmit other difficulties in accessing content
  • Ask any other questions or suggestions for improvement regarding the accessibility of the website using the contact form.

Communications will be received and processed by the owner of the site and then channeled to the web development team.

Requests for accessible information and complaints

Through the contact form you can submit:

  • A Complaint regarding compliance with the requirements of RD 1112/2018 or
  • An accessible Request for Information relating to:
  • Contents that are excluded from the scope of RD 1112/2018 as established by article 3, section 4
  • Contents that are exempt from compliance with accessibility requirements because they impose a disproportionate burden. The Request for Accessible Information must clearly specify the facts, reasons and request that allow it to be verified that it is a reasonable and legitimate request.

APPLICATION PROCEDURE

If, after making a request for accessible information or a complaint, it has been rejected, the person does not agree with the decision taken, or the response does not meet the requirements set out in article 12.5 of RD 1112/2018, the interested party may initiate a claim. A claim may also be initiated if no response has been received.

The claim procedure set out in article 13 of RD 1112/2018 can be initiated through this link.

OPTIONAL CONTENT

The website:

In addition, ongoing auditing and content review work is carried out to facilitate interpretation and improve navigation through the website.

It has been designed to adapt to current standards and regulations regarding accessibility, complying with the priority 2 verification points (AA) defined in the Web Content Accessibility Guidelines specification (WCAG 2.1).

It is optimized for the latest versions of Chrome, Edge, Firefox, Safari and Opera.

It is designed to be displayed correctly at any resolution and on any device: desktop, tablet or mobile (responsive design).

It has been made using HTML5 as a markup language and CSS 3 style sheets for its design..

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